Welcome to the PhotoEZ support center.
Our team is here to help you get the most out of your WordPress photography plugin.
Submit a ticket below and we will respond within 1 business day.
Many common questions are answered in the documentation included with your purchase.
Check the following before submitting a PhotoEZ support request:
Make sure PhotoEZ is installed and activated correctly in your WordPress dashboard under Plugins.
Confirm your WordPress version is 6.0 or higher and your PHP version is 8.0 or higher.
Check that any required plugins are active — the Booking Addon requires PhotoEZ Core, and the Contracts addon requires both PhotoEZ Core and the Booking Addon.
Try deactivating other plugins temporarily to rule out a conflict.
Make sure the gallery is Published and not in Draft status.
Check that the gallery status is set to Pending — not Delivered.
Confirm the full link including the token was sent to the client.
Ask the client to try opening the link in an incognito browser window.
WordPress email delivery can be unreliable on some hosting providers.
Go to PhotoEZ Settings and enable SMTP using a transactional email service like Mailgun or SendGrid.
Check your spam folder first before submitting a PhotoEZ support ticket.
Check your PHP upload_max_filesize and post_max_size settings in your hosting control panel.
We recommend setting both to at least 64MB.
Try uploading images in smaller batches if you have a large gallery.
Make sure the PhotoEZ Booking Addon is installed and activated.
Confirm the page contains the [photoez_booking] shortcode.
Check that WooCommerce is active if you are collecting deposits.
To help us resolve your issue as quickly as possible please include the following in your PhotoEZ support ticket.
Your WordPress version and PHP version.
The name of the plugin you need help with — PhotoEZ Core, Booking Addon, or Contracts.
A clear description of the issue including any error messages you see.
Steps to reproduce the problem if possible.
A list of other active plugins on your site.
If you have not yet purchased PhotoEZ you can try the free demo to explore the plugin before buying.
Visit the Buy Now page to see all available plans and pricing.
You can also download PhotoEZ Lite for free to get started with no commitment.
For more information about WordPress photography plugins visit WordPress.org.
The PhotoEZ support team is dedicated to helping photographers get the most out of their WordPress photography plugin. Whether you are setting up your first client gallery, configuring your booking system, or troubleshooting a contract signing issue, we are here to help every step of the way.
PhotoEZ is designed to be easy to use right out of the box. Most photographers are up and running within an hour of installing the plugin. The included documentation covers everything from initial setup to advanced configuration including cloud storage, watermarking, SMTP email, and WooCommerce integration.
If you purchased the PhotoEZ Complete Suite you have access to support for all three plugins — PhotoEZ Core, the Booking Addon, and the Photography Contracts addon. Simply mention which plugin you need help with in your support ticket and our team will assist you.
We take pride in responding to every PhotoEZ support request promptly and thoroughly. Our goal is to make sure every photographer who uses PhotoEZ has a smooth, professional experience — both for themselves and for their clients.
Not sure if PhotoEZ is right for you? Try the free demo before purchasing. The demo gives you full hands-on access to the client gallery, booking system, contracts, and admin dashboard with no signup required.
Please cick "New Ticket" below to start a new support request, and someone will get back to you as soon as possible.
